1996
Fortoak Packaging: Stock & Inventory Controller
Responsible for stock integrity across circa 6,000 SKUs, availability, discrepancy reporting and obsolescence management; also supported fire safety, first aid and the bulk-storage team.
About
Operationally grounded. Technically fluent.
I have worked in operational and technical service management roles for over 20 years, with extensive experience in marketing technology, supply chain management, operational management and business implementation.
My current role centres on day-to-day technical, operational and project management; business analysis; client relationship and technical account management; and HSEQ&S management, incorporating ISO 9001, ISO 14001, OHSAS 18001 and ISO 27001.
I provide a one-stop shop for clients and internal stakeholders: easing them through the implementation journey from initial scoping and business and technical analysis, through development, testing and release, to ongoing support.
What I'm drawn to
Ambitious work that needs a better operating model.
I'm drawn to technical, team-based work with room to improve how things operate: building capability, reducing bloat and making AI adoption genuinely useful.
The aim is not to remove responsibility from people. It's to remove friction, so they can think better, grow faster and take real ownership of their work.
A practical view of AI
AI should make teams more capable, not less thoughtful.
Used well, it clears repetitive work, improves a first pass and gives people more space for judgement. It never replaces the need to understand the problem or own the outcome.
2003
Communisis: Stock Control Supervisor
Led the stock and inventory-control department, bulk replenishment team and goods-in department, maintaining integrity across circa 10,000 SKUs.
2008
Communisis: Operations & Implementations Controller
Provided operational support for a busy logistics site, business processes and implementation projects; responsible for ISO and health-and-safety compliance and key accounts.
2010
Communisis: Operations & Implementations Manager
Proposed, delivered and managed controls and operational processes; project-managed client IT and process implementations, with direct responsibility for accounts and logistics.
2011
Communisis: Senior Technical Account Manager, MT
Ensured delivery of marketing-technology SaaS services, built technical and business support solutions, and led client communication and relationship management.
2019
Communisis: Senior Technical Account Manager, Data
Ensured client service delivery, built and maintained technical and business support solutions, and managed and motivated delivery teams.
2020
Head of Technical Support
Built, and now lead, a technical-support team through acquisitions and client growth. It grew from four people to a peak of 17, and now 11 deliver the same workload through process optimisation, personal development, bespoke tooling and thoughtful AI adoption.